Progressive Insurance Collision Repair Shops
Plan B Autobody accepts Progressive Insurance payments.
Our customers often call us with the following question:
Question: May I use an independent collision repair shop to fix my car after an accident when I have Progressive Insurance?
Answer: Yes, you may choose the shop of your choice to repair your car, truck, van, or SUV following an accident where at least one party has Progressive Insurance.
Progressive’s Answer to Where to Get Your Car Repaired
Progressive Insurance clearly states where you can take your car after an accident. On the Progressive Insurance page called, “Getting a Car Repair Estimate,” it reads, “It is up to you where you get your car repaired. If you have a mechanic that you normally work with, you can choose them to do your repairs.”
As with most insurance companies, Progressive has an approved network of collision repair shops. It is known as their Direct Repair Program or DRP, and sometimes as their Guaranteed Repair Network.
Plan B Autobody is a local independent collision center that accepts Progressive Insurance payments.
Progressive Insurance policyholders have the legal right to choose any repair shop they want, even if Progressive has established an approved network.
Ask about Progressive Insurance Repairs
Choosing a Collision Repair Shop
If you are insured by Progressive Insurance or if the other driver at fault (in Tennessee) has Progressive insurance, you can absolutely choose Plan B Autobody when repairing your car after an accident.
As a Progressive policyholder, you have the choice and may select where you want to get your car repaired. The Progressive Insurance adjuster is trained to recommend their approved or preferred network of collision centers. The adjuster will encourage you to use the approved centers, citing that all work will be guaranteed as long as you own or lease the vehicle.
- Plan B Autobody offers a lifetime warranty on all repairs related to the current loss. This includes all items originally estimated as long as you own the vehicle.
3 Disadvantages of Choosing Progressive’s Approved Network Repair
- The Progressive approved car repair shops work to minimize the occurrence of supplemental claims and keep payouts to collision centers low. This means these shops may be less likely to reevaluate the car for additional damage when they are performing the repair work and less likely to complete a supplemental claim form when uncovering additional damage.
- Shops work on negotiated rates with Progressive, so they have a strong incentive to keep their repair costs as low as possible to earn maximum revenue. This can mean cutting corners on parts or service.
- The Progressive preferred network car repair shops may choose aftermarket parts to save on cost. These parts do not generally fit as well as original manufacturer parts.
Supplemental Claims for Auto Repair Following Collision
Remember that insurance companies are revenue-driven have incentive to select repair shops that reduce their outlay of expenses. These shops may have agreements with the insurance company which include expectations regarding repair estimates and supplemental claims. When your vehicle is being repaired, the repair technicians often find that the car needs more work than they saw originally. This may be due to damage that shows up when removing parts or replacing parts.
The supplemental claim can take care of the damage with no additional cost to the car owner. The collision center is the one who records the damage and submits the additional claim to the insurance company. Independent shops like Plan B Autobody take great pride in fully fixing vehicles right the first time. If a supplemental claim is needed, Plan B will submit them on the customer’s behalf.
Why Choose Independent Repair Shop with Progressive Insurance
There are many reasons why choosing an independent shop is preferred.
Top 6 Reasons why to Choose an Independent Shop for Collision Repair:
- Craftsmanship over Volume – You are not just a number with Plan B Autobody. Rather than rushing through jobs to hit volume targets, we take a meticulous, detail-driven approach to ensure each vehicle is restored with precision and care.
- Personalized Attentive Service – We believe in keeping you informed every step of the way. Our tech and service teams take the time to answer your questions, explain the repair process, and set clear expectations—so you’re never left in the dark.
- Use of OEM parts for Best Safety and Fit – As an independent repair facility, Plan B uses only Original Equipment Manufacturer (OEM) parts whenever possible. This ensures the best fit, finish, and long-term safety for your vehicle.
- Highly Trained and Certified Technicians – Plan B Autobody is an I-CAR Certified Collision Repair facility, using state-of-the-art technology and the latest repair techniques. We’re also a Certified Nissan Collision Repair shop, trusted by manufacturers to uphold rigorous repair standards.
- Advocate for You with the Insurance Company – Instead of seeing the insurance adjustor’s estimate as a final, Plan B sees it as a starting point. We have built relationships with the local adjusters and will meet with them when the repair amount is undervalued-or- if additional damage is uncovered. Our customer service team will also help get your rental car contract extended when the repair process requires added time.
- Lifetime Warranty – Many independent collision centers, including Plan B Autobody, offer a lifetime warranty and use OEM parts whenever possible.