Collision Repair Frequently Asked Questions
Plan B Autobody Repairs: Common Questions after Accident
The technicians at Plan B Autobody know that navigating the collision repair process can be stressful, so we make things as easy as possible by evaluating the damage to your car or truck, working with the insurance company directly, communicating issues the adjustor may have missed, and keeping you informed at each stage in the process. Below you’ll find answers to some of the most common questions we receive. Whether you’re curious about the status of your insurance claims, repair timelines, or our collision and detailing services, we’ve got you covered. If you don’t find what you’re looking for, feel free to reach out – we’re always happy to help!
Questions and Answers: After an Accident
We offer rides either by a Plan B Autobody employee, Uber or rental car.
Call your insurance company and make sure you have rental car coverage on your policy. Find out the details such amount the insurance company pays daily and for how long you can retain the rental. Some insurance companies have special arrangements with rental companies, who may discount the pricing for you.
Plan B Autobody will contact you as soon as your vehicle is ready for pickup. You can also check the status of your repairs by contacting our shop.
You should not drive the vehicle until it has been evaluated for damage by a professional.
Ensure everyone’s safety, call emergency services if needed, document the scene, and contact your insurance company to report the accident.
Plan B Autobody recommends removing all personal items from your vehicle before dropping it off, including documents (registration, insurance cards, and other important papers), electronics, and valuables.
Insurance and Claims
Yes, we have worked with nearly all insurance companies over the years. Our shop is experienced in assisting you with filing your insurance claim and work directly with your insurance company to ensure a smooth process.
The amount of deductible that you will be responsible for is determined by your insurance policy. Please check your insurance policy or call your agent.
You have the repair rights to have your vehicle repaired at the auto collision shop of your choice. It is illegal for an insurance company to steer, force, require or pressure you into using a particular shop. You should never take your vehicle to a body shop based solely on the recommendation of an insurance company, not even if it is your own insurance company.
Your car will be considered totaled If the price of repairs exceeds 75% of the insurance company’s determined value of your vehicle. This is considered a total loss.
Your insurance company will issue a claim number when you report the accident to them. This number will be provided to you by your agent or via email or text in most cases.
You may be asked to pay it to the shop, or the insurance company may pay the shop directly. The deductible may also be waived by your insurance company. Typically you will be asked to pay your deductible after your car repairs are complete. If you aren’t sure about your deductible, we recommend that you call your agent. They can tell you how much your deductible is, whether your insurance company has waived your deductible, or whether it will be your responsibility to pay the deductible when you pick up your vehicle.
Repair Process
Yes, we can provide updates on the progress of your car’s repairs and even share photos if requested.
Our technicians use Axalta’s state-of-the-art paint system to restore your car back to factory condition. This allows us to achieve superior color matching.
Yes, we provide a detailed invoice that outlines all the repairs and costs associated with your vehicle’s service.
You will be given an estimate of the time it will take to complete the repairs to your vehicle when the estimate is completed.
We offer a life-time warranty on all paint and workmanship.
If our autobody technicians find additional damage during the repair, we’ll contact your insurance company for approval and keep you informed every step of the way.
We use OEM parts whenever possible to ensure the best fit and quality for your vehicle.
Payments and Policies
We occasionally offer discounts and promotions. Please ask our staff or check our website for current offers.
We accept Cash, Cards and Checks
Customer Satisfaction
Your satisfaction is our priority. If you’re not happy with the repairs, please let us know immediately, and we’ll work to resolve any issues.